How long does it take to get my hosting account activated?

The period of activations varies for our hosting packages:

Shared, reseller, business plans

The accounts are activated automatically. It means that package is created on the server right after the order completion and you will receive the welcome email with the cPanel login details right away.
If you order addons for the reseller package (for example, WHMCS license, private nameservers, etc.), the billing team will create them manually and send the email with the information within 4 hours after the order.

VPS plans

Usually if this is your first order with us, our team will contact you with request for verification details.
If the verification is not required, the VPS is setup automatically within 2 hours. Even if you receive the welcome email instantly, we advise you to wait a couple of hours to start working on it, as for VPS with cPanel additional time is required for cPanel/WHM to configure all its services on virtual machine.
However, if you order VPS with full management, the period of setup may take up to 4 hours in order for our technicians to additionally configure VPS manually.

Dedicated servers

Our team may contact the clients who order dedicated servers with us. It is necessary, as we are highly concerned about the security of our clients and we take all the available measures to protect them.
After the order is verified, the technicians proceed with setup of the server.

Dedicated server activation time depends on the Operational System you’ve selected. Usually all dedicated servers which run CentOS are activated within one hour after the order has been placed. In the case of other OSs, the account’s activation may take up to 4 hours. Once it is finished, the welcome email with all the details for your server is sent to you.

If you have not received the email from us within the required period, please do not hesitate to contact our support team via HelpDesk.